Example of a case study investigating the entire process of scheduling and implementing a services in Key Care Organisations[4]Participant observation: If the researcher serves as being a participant in gatherings and observes the steps and outcomes, it is called participant observation.Amazon.com: Amazon’s case study on customer-centricity is a
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Immediate observation: This approach consists of observing the subject, often within a purely natural setting. Even though a person observer is sometimes applied, it is a lot more popular to utilize a group of observers.The rules and procedures are designed, Christensen states, "by collaboration and cooperation with close friends and colleagues, a